We have launched!

Take advantage of our launch promotions: enjoy free shipping to the Peninsula and Balearic Islands, along with a 10% discount when purchasing 2 or more boxes. Discounts are automatically applied at checkout. Valid until the end of April.

Returns & Refund policy

RETURNS

----

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at 

inquiries@petitfolks.com. 

If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Spain, shipping your goods may take longer than expected.

You can always contact us for any return questions at inquiries@petitfolks.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at inquiries@petitfolks.com.

  • Exciting News: Petit Folks Launching Soon!

    Exciting News: Petit Folks Launching Soon!

    We're thrilled to announce that the launch of Petit Folks is just around the corner! Despite some ups and downs we've encountered in the way, we're overjoyed to share that...

    Exciting News: Petit Folks Launching Soon!

    We're thrilled to announce that the launch of Petit Folks is just around the corner! Despite some ups and downs we've encountered in the way, we're overjoyed to share that...

  • Exciting News: Petit Folks Needs Your Help to Come to Life!

    Exciting News: Petit Folks Needs Your Help to C...

    Hey friends of Petit Folks! Our magical music game is almost ready, and we need your help to bring it to life. By becoming a backer, you join our family...

    Exciting News: Petit Folks Needs Your Help to C...

    Hey friends of Petit Folks! Our magical music game is almost ready, and we need your help to bring it to life. By becoming a backer, you join our family...

  • Nurturing Inclusivity and Diversity

    Nurturing Inclusivity and Diversity

    As parents, it is our responsibility to shape the values of our children and provide them with a more inclusive and diverse upbringing. This article emphasizes the importance of challenging...

    Nurturing Inclusivity and Diversity

    As parents, it is our responsibility to shape the values of our children and provide them with a more inclusive and diverse upbringing. This article emphasizes the importance of challenging...

1 of 3